Refunds Policy

This Refunds Policy governs the terms under which refunds may be considered for purchases made on our platform. By using our services or purchasing any package, you agree to be bound by this policy.

Unclothy is a fully automated platform offering digital tools and content. Due to the nature of our service and product model, all sales are considered final and non-refundable, except where explicitly required by applicable law.

Effective Date: February 6, 2024
Last Updated: July 15, 2025

1. Digital Goods & Final Sale Terms

All purchases on our platform are for digital goods, specifically for non-transferable usage credits or access packages. Once a transaction is processed and credits are delivered to your account, the purchase is considered completed.

Because digital goods are instantly consumable and non-returnable, we do not offer refunds under any circumstances except when required by consumer protection laws in your country or jurisdiction.

Refunds are not issued, including but not limited to:

• Change of mind after purchase.
• Incompatibility with your device, system, or expectations.
• Accidental purchase or duplicate transactions.
• Failure to use the purchased credits before expiry (if applicable).

2. Free Trial & Evaluation

We provide a free trial consisting of 3 generation credits for new users. These trial credits allow you to test the quality, performance, and compatibility of our services without financial risk.

By using the trial credits, you can evaluate whether our platform meets your needs before making a paid purchase. Once you choose to buy a credit package, you acknowledge that you have had the opportunity to test the service and that your purchase is informed and voluntary.

3. Technical Issues & Compensation

While we strive to maintain optimal system stability, there may be rare instances of:

• Service interruptions,
• Failed generations,
• Rendering delays,
• or other technical errors.

In such cases, refunds will not be granted. However, if we confirm that a technical fault occurred on our end that resulted in lost or invalidated credits, we may choose to restore lost credits or issue compensatory credits to your account.

This credit-based compensation is issued at our sole discretion and does not constitute an admission of fault or liability. We also reserve the right to deny compensation if abuse is suspected.

4. Chargebacks, Fraud, and Unauthorized Payments

We do not tolerate abuse of financial systems through:

• Fraudulent transactions,
• Unauthorized use of payment methods,
• or chargebacks initiated without contacting us first.

If a chargeback or forced refund is issued through your bank or payment processor, we reserve the right to:

• Immediately revoke all credits associated with that transaction.
• Suspend or terminate your account.
• Ban future access to our services.

Please contact us directly before initiating any dispute. Many issues can be quickly resolved through communication.

5. Legal Compliance & Exceptions

This policy is subject to and governed by applicable consumer protection laws. Where such laws explicitly mandate a refund right, including specific regulations within the European Union (EU) or other territories, we will comply accordingly.

For example, in some regions, users may have a legal right to withdraw from a digital purchase within a set number of days, provided they have not begun consuming the service (i.e., using credits). If this applies in your region and no generation has been used, you may qualify for a legally-mandated refund.

All refund requests under legal grounds must be submitted in writing and include:

• Your account email,
• Purchase receipt,
• Relevant legal reference (if known),
• Explanation of your request.

We will review all such claims in good faith and respond within a reasonable timeframe.

6. Modification of This Policy

Unclothy reserves the right to modify, update, or replace this Refunds Policy at any time and without prior notice. All changes will be effective immediately upon posting on our website.

It is your responsibility to review the Refunds Policy periodically. Continued use of our services after policy changes implies your acceptance of those terms.

7. How to Contact Us

If you believe you are legally entitled to a refund, or if you have questions about your account, transactions, or credits, you may contact us using the information below:

• Email: [email protected]

Please include as much detail as possible to allow us to assist you effectively.

Summary

• All purchases are non-refundable unless required by law.
• We offer 3 free trial credits so users can test the service before buying.
• If technical errors occur, we may restore credits but will not refund money.
• Fraud and chargebacks result in account termination and loss of credits.
• Legal exceptions apply in limited regions, subject to local laws.

Thank you for using Unclothy. We value transparency and strive to deliver a fair, secure, and stable experience for all users.